Talk to a person
Transaction stuck, wallet not adding up, account locked out, or a partnership in mind — this is the way in. If it concerns a purchase, include the transaction reference and we can trace it immediately.
Email us
Response time
We aim to reply within one business day. Transaction traces that depend on a network or distribution company can take longer, and we will tell you where it stands rather than go quiet.
Reporting a failed purchase
Send the transaction reference, the date and time, the amount, and the phone number, meter or smartcard number involved. With those four things we can usually resolve it in one reply.
Privacy & data requests
To access, correct or delete your personal data, email us from the address on your account and put “Data request” in the subject. See the Privacy Policy for what we hold and for how long.
Beware of impersonators
We will never ask for your password, transaction PIN, card PIN, CVV or an OTP — not by email, call or chat. Anyone who does is not us. Report it to the address above.
These answer most messages
My purchase was debited but nothing arrived
Give it a few minutes — a slow network response is the usual cause, and orders that fail are reversed to your wallet automatically. If the amount is still gone after that, send us the transaction reference and we will trace it with the provider.
I funded my wallet but the balance did not change
A funding is credited only once we have confirmed it with Paystack, which is normally immediate. Check your transaction history first; if the payment left your bank and the wallet is still short, email us the payment reference from your bank or Paystack receipt.
I cannot get into my account
Use the password reset in the app first. If the email on the account is no longer reachable, contact us — we will need to verify ownership before making any change, which protects your balance.
My referral reward has not appeared
A reward is credited once your referred friend’s purchases reach ₦1,000, and rewards are capped at 10 per day. If your friend has crossed that threshold and you see nothing, send us both usernames.